Cisco IP Phone 6800 Review

Since the late 1990s, the US company has been producing VoIP phones and is a prominent participant in the IT, networking, and cybersecurity industries. Cisco has substantially increased the capabilities that it offers inside its VoIP devices in the intervening years, and can now include teleconferencing tools and artificial (AI) functions.

The variety of devices available to clients is one of the features that makes Cisco’s IP phones so ideal for organizations of all sizes. The firm realizes that no two organizations are identical, and communication demands change all the time, therefore it offers a range of products from entry-level to enterprise-standard phones. Whether businesses choose a handset from the 6800, 7800, or 8800 series, they’ll get a dependable VoIP phone with a comprehensive set of capabilities.

6800 Series

Even though the 6800 series isn’t as spectacular as Cisco’s other VoIP products, it nevertheless provides solid, business-grade sound in a power design that will apply to a broad range of businesses. The 6800 series is specifically built for enterprises with “moderate to active VoIP demands,” with five versions to select from based on their individual requirements.

The majority of the phones in the 6800 series have a greyscale screen, which may be upsetting for workers who are accustomed to working using color VoIP solutions, but these worries will be quickly forgotten once the high-fidelity sound is heard. The handsets in the series additionally have completely customizable line buttons that may be used to alter SIP registrations or conversation features like a fast calling.

Considering evaluating the versions, the Cisco IP Phone 6821 enables two SIP registrations, whereas the 6841 and 6851 variants each support up to four. The Key Expansion Module for the 6851 handsets provides 14 physical buttons as well as access to 14 extra on-screen buttons. The additional capability provided by the module is anticipated to be especially valuable for companies with a bigger workforce.

The Cisco IP Phone 6871 is the top-of-the-line model in the 6800 series, with a multitouch screen, six SIP entries, four soft buttons, and a USB-A connector. The device may also be wall-mounted and has Power-over-Ethernet capabilities. Sadly, even at this end of the spectrum, there are few unique traits. For example, don’t anticipate high-definition graphics from the 6871’s included panel.

Although the 6800 series lacks certain snazzy features, this still delivers all of the essential functions that companies have grown to expect from VoIP phones. Furthermore, Cisco-approved third-party unified communications as a service (UCaaS) part of the company the phones, so enterprises don’t have to settle for a poor VoIP solution while employing these phones.

  • Easy Setup
  • High-quality sound
  • Great Hardware
  • Color Screen just for newest models


The line keys on each model are fully programmable. You can configure the keys to support lines, such as directory numbers, call features, such as speed dialing, or call features, such as speed dialing.

You can also increase productivity by handling multiple calls for each directory number, using the multiple call appearance per line feature. The tri-color LEDs on the line keys support this feature and make the phone easier to use.

The Cisco 6800 Series Cisco IP Phone maintains the same standards of usability and context-sensitive user experience as the 7800 Series Cisco IP Phones. The 6841 and 6851 IP Phones feature a high-resolution 3.5-inch (396 x 162 pixels) high-resolution 3.5-inch (396 x 162 pixels) display with white backlighting for easy readability. Support for localized languages, including right-to-left on-screen text, meets the needs of users around the world.

  • The phones offer an easy-to-use interface and provide a user experience similar to that of traditional telephony.
  • Graphical display.
  • 3.5-inch (9 cm), 396×162 pixel, white backlit grayscale display on 6841 and 6851 models.
  • Scrollable access to call functions and text-based XML applications.
  • The default handset is a standard audio headset (connects through an RJ-9 port) for the 6841 and 6851 models.
    6841 y 6851. An additional enhanced audio headset can be purchased.
  • The headset is hearing aid compatible (HAC) and meets Federal Communications Commission (FCC) loudness requirements.
    Americans with Disabilities Act (ADA) loudness requirements. You can meet Section 508 loudness requirements using industry-standard in-line handset amplifiers, such as Walker Equipment W-10 or CE100 amplifiers. The dial pad is also ADA compliant.
  • The default handset produces a magnetic field that attracts small metal objects such as pins and staples.
    To avoid possible injury, do not keep small metal objects near the handset.
  • The analog headset jack is a standard RJ-9 audio port with wideband capability for the 6841 and 6851 models.


The cost of this device is above many of the competition, with the price ranging from about $98 to $150 depending on the platform to be used. Many of the accessories are not included in the original price of the device, so any upgrade involves an extra cost to the base price.

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